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Problem

In the Driver app, drivers cannot see any pickup and drop-off instructions as well as pickup passwords for a particular ride until they start the ride. Even after starting the ride, that information is still a tap away (on a separate screen), making it difficult for them, sometimes even missing it altogether.

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ride delivery flow (before)

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new design wireframe explorations

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Solution

After several iterations and user feedbacks via remote and in-office user testings, the final ride delivery designs addressed key user needs and issues such as surfacing contextual information at the appropriate time for drivers during and after a ride. In the new design, before starting a ride, drivers can see a detail view of their ride, have the ability to see pickup/drop-off instructions, have access to directions and photos of locations as well as kids profiles; all of this helping them prepare ahead of time should they choose to. During a ride delivery, only specific instructions, kids profiles and directions/photos of that location is visible, to not distract them from what they're doing. After a ride delivery, drivers can see how much they've earned, rate their ride and provide feedback if they'd like.

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New ride delivery experience (See prototype)